All products are hand-crafted to order and will be shipped via USPS within the continental USA after the 7-10 business day processing period. Some orders may be shipped prior to the 7-10 day processing period. Processing time does not include shipping time. Orders placed during a sale, promotion or holiday may take longer to process and ship. A tracking number will be provided, but please be advised that the time in transit is not controlled by RxHair, LLC.
RxHair products are all natural with no preservatives or fillers. As such, products such as the Moringa Oasis Styling Butter may melt easily in warmer weather during transit. We do our best to ensure your order does not melt on its way to you, but due to the organic nature of our products, melting is beyond our control. If you receive your product melted, place it in the refrigerator to solidify as necesarry. The Moringa Oasis Styling Butter will not regain its whipped texture after melting, but it will retain all of its moisturizing, smell good qualities! Use as directed and be sure to store your products at room-temperature.
Incorrect Shipping Information:
If a package is returned to RxHair, LLC due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the redelivery cost. RxHair, LLC is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer. No refunds will be provided if any parts of the address are incorrect.
Lost or Stolen Packages:
RxHair, LLC is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, RxHair, LLC will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
Damaged Products and Incorrect Orders:
RxHair, LLC is not responsible if you received damaged product. If you feel you received an order that was filled incorrectly, contact us by email within 30 days of placing your order.